Terms and Conditions

These Terms and Conditions form a legal agreement between you and Rankpad. If you use Rankpad on behalf of a company, agency, client, or other organization, you confirm that you have authority to bind that organization to these terms.

If you do not agree to these terms, do not create an account, access the dashboard, or use the service.

Rankpad is an AI visibility tracking service. It helps customers monitor whether AI systems mention their brand, cite source links, include competitors, and change visibility across tracked prompts over time.

The service may include dashboards, scan history, prompt tracking, competitor tracking, citations, trend charts, reports, account settings, billing tools, and related product features.

AI systems and search behavior change constantly. Rankpad provides measurement and reporting tools, not a guarantee that your brand will appear in any specific AI answer, search result, or buying recommendation.

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials.

• You may not share login credentials outside your authorized team.
• You must notify us promptly if you suspect unauthorized account access.
• You may not create multiple trial accounts to avoid limits, payment, or product restrictions.
• You must be legally able to enter into these terms in the place where you use Rankpad.

You retain ownership of the data you submit to Rankpad, including brand names, domains, competitors, prompt lists, scan settings, workspace content, and support messages.

You grant Rankpad a limited license to host, copy, process, transmit, display, analyze, and create outputs from customer data only as needed to provide, secure, support, and improve the service.

You are responsible for making sure you have the rights and lawful basis needed to submit customer data to Rankpad. Do not submit sensitive personal data, regulated health data, payment card numbers, government identifiers, passwords, or confidential third-party information unless we have expressly agreed in writing.

You may use Rankpad only for lawful business purposes and in a way that does not harm Rankpad, other users, third-party providers, or the integrity of the service.

• Do not reverse engineer, copy, scrape, resell, or redistribute the service or its non-public data.
• Do not bypass access controls, rate limits, billing limits, trial limits, security controls, or usage restrictions.
• Do not upload malware, attempt unauthorized access, probe infrastructure, or interfere with product availability.
• Do not use Rankpad to violate law, infringe rights, impersonate others, or process data you have no right to process.
• Do not use outputs as the sole basis for legal, financial, medical, employment, or other high-stakes decisions.
• Do not publish benchmark results or performance comparisons in a misleading way or without enough context.

Rankpad reports on outputs generated by third-party AI systems and related providers. Those outputs can vary by model, date, prompt wording, location, context, provider behavior, and other factors outside our control.

Visibility scores, citations, mentions, competitor comparisons, trends, and other Rankpad metrics are informational. They are designed to help with marketing, content, positioning, and research decisions. They are not a promise of accuracy, completeness, future performance, revenue, ranking, or market outcome.

You should review important outputs before relying on them. AI-generated answers may be incomplete, outdated, biased, or incorrect.

Paid plans, limits, renewal terms, and pricing are shown at checkout or inside the product. Unless stated otherwise, subscriptions renew automatically until canceled.

• You authorize Rankpad and our payment processor to charge applicable fees, taxes, and renewals.
• You are responsible for keeping billing details accurate and payment methods valid.
• If payment fails, we may retry the charge, downgrade the account, limit features, suspend access, or cancel the subscription.
• Trial offers are available only under the terms shown when the trial starts and may be changed or withdrawn for abuse.
• Prices and plan limits may change with reasonable notice, but changes do not reduce a prepaid period unless required by law.

You can cancel a subscription through billing settings when that feature is available, or by contacting support. Cancellation stops future renewals but does not automatically refund past charges.

Fees are non-refundable except where required by law or expressly stated by Rankpad. If we issue a refund, doing so does not create a general obligation to issue similar refunds in the future.

We may modify, add, remove, limit, suspend, or discontinue features as the product evolves. We try to avoid unnecessary disruption, but we do not guarantee that every feature, metric, provider, model, endpoint, or integration will remain available forever.

Rankpad may be unavailable during maintenance, provider outages, security events, infrastructure incidents, or circumstances outside our reasonable control.

Rankpad, including the software, interface, branding, design, documentation, and non-customer content, is owned by Rankpad or our licensors and protected by intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to use Rankpad during your subscription or authorized trial, subject to these terms.

Feedback you provide may be used by Rankpad without restriction or compensation, provided we do not identify you as the source without permission.

Rankpad depends on third-party services for hosting, database infrastructure, billing, analytics, email, AI processing, and other functions. Third-party services may be governed by their own terms and policies.

We are not responsible for third-party services that we do not control, including outages, model behavior, policy changes, or third-party content surfaced in AI answers.

Our Privacy Policy explains how we collect, use, and protect personal data. If Rankpad processes personal data on behalf of a customer under data protection laws, our Data Processing Agreement applies unless the parties sign a separate written DPA.

You may stop using Rankpad at any time. We may suspend or terminate access if you violate these terms, create legal or security risk, fail to pay fees, misuse the service, or use Rankpad in a way that could harm us, our providers, or other users.

After termination, your right to use Rankpad ends. We may retain or delete data according to our Privacy Policy, DPA, legal obligations, and backup retention practices.

Rankpad is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and error-free performance.

We do not warrant that AI visibility data will be complete, current, accurate, or suitable for every business decision. You are responsible for how you interpret and use the service.

To the maximum extent permitted by law, Rankpad will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, loss of goodwill, or replacement service costs.

Rankpad's total liability for all claims arising out of or related to the service will not exceed the amount you paid to Rankpad in the 12 months before the event giving rise to the claim.

You will defend, indemnify, and hold Rankpad harmless from claims, damages, liabilities, costs, and expenses arising from your customer data, your use of the service, your violation of these terms, or your violation of law or third-party rights.

These terms are governed by the laws that apply where Rankpad operates, without regard to conflict-of-law rules. Before filing a formal claim, both sides agree to try to resolve disputes informally by contacting legal@rankpad.app.

Nothing in these terms limits rights that cannot be waived under applicable consumer, privacy, or data protection law.

We may update these terms from time to time. If changes are material, we will provide reasonable notice through the product, by email, or by updating this page.

Continued use of Rankpad after updated terms take effect means you accept the revised terms.

Questions about these terms can be sent to legal@rankpad.app.